Khel88 Privacy Policy — How We Protect Your Information

01Introduction

Khel88 is a trusted online gaming platform built for users in Bangladesh. We believe protecting each player's personal privacy is a fundamental responsibility. This Privacy Policy clearly explains what information Khel88 collects, why it is collected, how it is stored, and how it is kept secure.

Khel88's Privacy Policy applies to our website, mobile app, and all other digital services. It takes effect whenever you visit khel88.pro, create an account, or use any of our services.

We always strive to ensure there is no ambiguity about how your information is used. If anything is unclear or you have questions, our support team is always ready to help.

02What information is collected

Khel88 only collects the information needed to provide you with the best possible service. The full list is below:

Type of Data	Example	When it is collected
Identity Information	Name, date of birth, national ID number	During Registration & KYC Verification
Contact Information	Mobile number, email address	At the time of account creation
Financial information	BKash/Nagad number, transaction history	During Deposits & Withdrawals
Technical Information	IP address, device type, browser information	When Accessing the Platform
Gaming Activity	Betting history, win/loss records, session duration	While playing games

03How Your Information Is Used

Khel88 uses your information solely for the following purposes:

• Account management: To create, verify, and keep your account secure.
• Identity Verification (KYC): To prevent fraud and meet legal compliance requirements.
• Payment Processing: To process deposits and withdrawals.
• Customer support: To resolve your issues quickly and improve the quality of our service.
• Responsible Gaming: To detect unusual gaming behavior and send timely alerts.
• Legal compliance: To comply with regulatory requirements and applicable legal obligations.
• Relevant Offers: To send you relevant promotions based on your preferences and gaming activity (you can opt out at any time).

Khel88 never sells or rents your information to third parties for advertising purposes.

04Cookie Policy

Khel88 uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

Types of cookies used on Khel88:

• Essential cookies: To maintain your login session and ensure security — disabling these may cause the platform to malfunction.
• Performance Cookies: Helps us understand which pages are most visited and where issues may be occurring.
• Functionality Cookies: Remembers your language preference and other settings.
• Analytics cookies: To analyze overall usage patterns — without any personally identifiable information.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may limit certain features.

05Sharing Information with Third Parties

Khel88 only shares information with third parties under strictly controlled circumstances. Those circumstances are outlined below:

• Payment Providers: Payment gateways such as bKash, Nagad, and Rocket — only the data required to complete transactions.
• Game Provider: Third-party game studios — only the minimum data necessary to operate the games.
• Legal authorities: In cases involving court orders, regulatory directives, or criminal investigations.
• Fraud Prevention Services: Authorized third parties that assist with identity verification and fraud detection.

06Data Retention Period

Khel88 never stores your information beyond what is necessary. The general rule is:

• Account information is retained for as long as the account remains active.
• Financial transaction records retained for legal purposes even after account closure 5 years may be retained.
• KYC documents are generally retained after the most recent transaction 5 years Stored.
• Customer support conversations 2 years is retained.
• Once the retention period expires, all data is securely deleted or anonymized.

07Your Rights

As a Khel88 user, you have certain important rights regarding your own information:

To exercise these rights, contact our support team. We typically respond within 30 business days we respond within.

08Children's Privacy

Khel88 is strictly an adults-only platform. Account registration or use of the platform by anyone under the age of 18 is strictly prohibited.

We do not knowingly collect information from minors. If an underage user has created an account by mistake and it comes to our attention, we will immediately close the account and delete all associated data.

09Security Measures

Khel88 uses multiple layers of security to keep your data protected:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An additional layer of protection for your account.
• Firewall & Intrusion Detection: Protection against unauthorized access.
• Regular Security Audits: Regular system audits conducted by independent third-party experts.
• Staff training: All Khel88 staff receive regular training on data protection.
• Access control: Only authorized personnel may access specific information on a need-to-know basis.

Please keep in mind — no online system is completely impenetrable. Keep your password strong, never share it with anyone, and report anything suspicious to us right away.

10Changes to the Privacy Policy

Khel88 may update this Privacy Policy as needed. When significant changes are made, we will:

• We will send an SMS to your registered mobile number.
• We will display a notification when you log in to the platform.
• We will update the effective date at the top of this page.

Continuing to use Khel88 after any changes take effect will be considered your acceptance of the updated Privacy Policy. We recommend revisiting this page from time to time.

11Contact Us

For any questions, concerns, or requests regarding our Privacy Policy, please get in touch with us:

• Live Chat: 24/7 Support in Bengali
• Email: [email protected]
• Response time: Typically within 24–48 hours

For more details, visit our FAQ Page can view.